Live call assistance with governance and predictable outcomes. Reduce after-call work and improve quality through guided support during live conversations.
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We use advanced technologies to optimize operations and enhance customer service for our partners.
Transcribes conversations in real-time and identifies caller intent. The system captures key topics and surfaces relevant context to help agents understand what callers need. Transcripts remain available for after-call review and quality assurance.
Suggests follow-up questions based on conversation context. Agents receive guidance on what to ask next to gather necessary information or move the conversation forward. Suggestions adapt as the call progresses.
Generates response options in different tones—formal, friendly, or technical. Agents review and select responses before sending. All suggestions include attribution to source materials.
Retrieves answers from your knowledge base with source attribution and freshness indicators. Agents see when information was last updated and can verify accuracy before sharing.
Flags sensitive topics, compliance requirements, or escalation triggers. Agents receive calm notifications about items requiring attention. The system surfaces relevant policies and next steps.
View customer history, previous interactions, and relevant account details before answering. The system surfaces recent activity and open cases to help agents prepare.
View customer history, previous interactions, and relevant account details before answering. The system surfaces recent activity and open cases to help agents prepare.
View customer history, previous interactions, and relevant account details before answering. The system surfaces recent activity and open cases to help agents prepare.
View customer history, previous interactions, and relevant account details before answering. The system surfaces recent activity and open cases to help agents prepare.
The system generates a conversation summary with key details already filled. Agents review and edit the draft before finalizing. The summary includes categories, tags, next steps, assigned owners, and urgency levels—all presented in editable fields.
Send wrap-up details to your CRM or ticketing system with confirmation of what will be created. Agents review the outbound data before it's committed to your system of record.
Search and filter calls by date, agent, outcome, or tags. Supervisors can quickly locate specific interactions for review. The library retains transcripts and notes for audit purposes.
The system highlights key points in conversations—escalations, compliance checks, or resolution moments. Supervisors jump directly to important segments without listening to entire calls.
Instant voice communication for shift-based Complete quality assurance checklists directly in the interface. Add coaching notes and assign follow-up training. Track improvement over time with measurable metrics.
Every AI-generated suggestion undergoes evaluation checks before display. Organizations can configure review requirements for high-stakes responses. Agents remain in control of all customer communications.
Record every action taken during calls—suggestions viewed, responses used, notes added. Logs include timestamps, user identities, and changes made. Full audit trails support compliance requirements.
Yonfigure permissions by role to control who can view, edit, or approve responses. Critical actions require explicit confirmation. Access controls prevent unauthorized changes to workflows or data.
Connects to telephony platforms, CRM systems, service desks, and knowledge bases. Data flows securely between systems using standard APIs. Organizations maintain control over authentication and permissions.
Answers show where information comes from and when it was last updated. Agents can verify knowledge base articles or CRM records before sharing details. No «black box"—all sources remain visible.
See how Copilot works in your environment with your workflows. We'll walk through setup, configuration, and integration options.
Request a Demo ›Access knowledge base articles, video tutorials, and contact support for assistance with deployment or questions.
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